As African organisations depend more on technology, unstructured IT support leads to repeated outages, frustrated users and wasted effort. This course introduces service management practices that help IT teams deliver reliable, measurable services. Delegates learn the core processes behind incident, problem and change management and how to apply them practically without heavy bureaucracy.
Ready to book? Secure your place on this programme.
Register for this courseIT support staff, service desk teams, IT managers and coordinators seeking structured service delivery practices.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Mozambique | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Online | 3 | US$900 | Register | |
| 16 to 18 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 17 to 19 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 18 to 20 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 23 to 25 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 24 to 26 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 25 to 27 Nov 2026 | Gaborone | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Maseru | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Mbabane | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Lusaka | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Harare | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Lilongwe | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Blantyre | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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