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Information Officer Duties and PAIA Compliance

Prepares appointed information officers and their deputies to meet access to information obligations under promotion of access to information legislation. The programme covers PAIA manuals, request handling, grounds for refusal and the interface with data protection duties. Delegates practise processing real requests and drafting compliant responses within statutory timelines.

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What you will be able to do

  • Explain the legal duties of the information officer and deputies.
  • Prepare and maintain a compliant access to information manual.
  • Process access requests within statutory timelines and formats.
  • Apply the grounds for refusal and mandatory disclosure correctly.
  • Coordinate access to information duties with data protection obligations.
  • Establish records and reporting to demonstrate compliance.

Course outline

  1. 01Access to Information Legal Framework
  2. 02Role of the Information Officer
  3. 03Preparing the PAIA Manual
  4. 04Receiving and Processing Requests
  5. 05Grounds for Refusal and Disclosure
  6. 06Interface with Data Protection Duties
  7. 07Records, Fees and Timelines
  8. 08Compliance Monitoring and Reporting

Who should attend

Information officers, deputy information officers, compliance officers, company secretaries and records managers handling access requests.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Cairo2US$1,100Closed
29 to 30 Sep 2026Mauritius2US$1,100Register
30 Sep to 1 Oct 2026Dubai2US$1,100Register
1 to 2 Oct 2026Online2US$900Register
12 to 13 Nov 2026Johannesburg2R10,000Register
16 to 17 Nov 2026Cape Town2R10,000Register
17 to 18 Nov 2026Durban2R10,000Register
18 to 19 Nov 2026Pretoria2R10,000Register
19 to 20 Nov 2026Windhoek2US$1,100Register
23 to 24 Nov 2026Gaborone2US$1,100Register
24 to 25 Nov 2026Maseru2US$1,100Register
25 to 26 Nov 2026Mbabane2US$1,100Register
26 to 27 Nov 2026Lusaka2US$1,100Register
30 Nov to 1 Dec 2026Harare2US$1,100Register
1 to 2 Dec 2026Lilongwe2US$1,100Register
2 to 3 Dec 2026Blantyre2US$1,100Register
3 to 4 Dec 2026Mozambique2US$1,100Register
7 to 8 Dec 2026Nairobi2US$1,100Register
8 to 9 Dec 2026Dar es Salaam2US$1,100Register
9 to 10 Dec 2026Kigali2US$1,100Register
10 to 11 Dec 2026Kampala2US$1,100Register
14 to 15 Dec 2026Accra2US$1,100Register
17 to 18 Dec 2026Lagos2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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