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Free Basic Services and Indigent Household Support Management

This course helps municipalities design and administer free basic services and indigent support so that poor households receive their entitlements without collapsing the revenue base. Participants learn to build and maintain an accurate indigent register, target subsidies fairly, and fund the policy through the equitable share and tariff structures. The programme confronts the tension in African municipalities between social protection obligations and financial sustainability.

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What you will be able to do

  • Explain the policy basis for free basic services and indigent support.
  • Design qualification criteria and an accurate, verifiable indigent register.
  • Target free basic water, electricity, sanitation and refuse subsidies fairly.
  • Fund the indigent policy through the equitable share and tariff design.
  • Prevent fraud, duplication and register decay through periodic verification.
  • Report on coverage, cost and the impact of the indigent policy.

Course outline

  1. 01Free Basic Services Policy and Entitlements
  2. 02Indigent Qualification Criteria
  3. 03Building and Maintaining the Indigent Register
  4. 04Targeting and Delivering Subsidised Services
  5. 05Funding Through Equitable Share and Tariffs
  6. 06Fraud Prevention and Register Verification
  7. 07Coverage, Cost and Impact Reporting

Who should attend

Municipal revenue and finance officials, social services and community development staff, and managers responsible for indigent and free basic services policy.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Accra2US$1,100Closed
29 to 30 Sep 2026Lagos2US$1,100Register
30 Sep to 1 Oct 2026Cairo2US$1,100Register
1 to 2 Oct 2026Mauritius2US$1,100Register
5 to 6 Oct 2026Dubai2US$1,100Register
6 to 7 Oct 2026Online2US$900Register
17 to 18 Nov 2026Johannesburg2R10,000Register
18 to 19 Nov 2026Cape Town2R10,000Register
19 to 20 Nov 2026Durban2R10,000Register
23 to 24 Nov 2026Pretoria2R10,000Register
24 to 25 Nov 2026Windhoek2US$1,100Register
25 to 26 Nov 2026Gaborone2US$1,100Register
26 to 27 Nov 2026Maseru2US$1,100Register
30 Nov to 1 Dec 2026Mbabane2US$1,100Register
1 to 2 Dec 2026Lusaka2US$1,100Register
2 to 3 Dec 2026Harare2US$1,100Register
3 to 4 Dec 2026Lilongwe2US$1,100Register
7 to 8 Dec 2026Blantyre2US$1,100Register
8 to 9 Dec 2026Mozambique2US$1,100Register
9 to 10 Dec 2026Nairobi2US$1,100Register
10 to 11 Dec 2026Dar es Salaam2US$1,100Register
14 to 15 Dec 2026Kigali2US$1,100Register
17 to 18 Dec 2026Kampala2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Lagos
5 day programme
FromR18,000
See all Municipal and Public Sector Management courses