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Digital Banking, Mobile Money and Fintech Operations

Mobile money and fintech have reshaped how Africans save, pay and borrow, creating opportunities and operational risks for banks and businesses alike. This course explains the digital banking and mobile money ecosystem, from wallets and agents to settlement and partnership models. It focuses on how operations, reconciliation and controls work in practice.

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Register for this course

What you will be able to do

  • Describe the mobile money and digital banking ecosystem in Africa.
  • Explain wallet, agent and merchant settlement flows.
  • Assess operational risks in digital and mobile financial services.
  • Reconcile mobile money and digital channel transactions accurately.
  • Evaluate bank and fintech partnership and integration models.
  • Apply controls that protect customers and reduce digital fraud.

Course outline

  1. 01Digital finance ecosystem
  2. 02Wallets, agents and merchants
  3. 03Settlement and float management
  4. 04Operational and fraud risks
  5. 05Reconciliation of digital channels
  6. 06Bank and fintech partnerships
  7. 07Customer protection and controls
  8. 08Trends shaping digital finance

Who should attend

Banking, treasury, finance and operations staff working with mobile money, digital channels and fintech partnerships across African markets.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
27 to 28 Oct 2026Johannesburg2R10,000Register
28 to 29 Oct 2026Cape Town2R10,000Register
29 to 30 Oct 2026Durban2R10,000Register
2 to 3 Nov 2026Pretoria2R10,000Register
3 to 4 Nov 2026Windhoek2US$1,100Register
4 to 5 Nov 2026Gaborone2US$1,100Register
5 to 6 Nov 2026Maseru2US$1,100Register
9 to 10 Nov 2026Mbabane2US$1,100Register
10 to 11 Nov 2026Lusaka2US$1,100Register
11 to 12 Nov 2026Harare2US$1,100Register
12 to 13 Nov 2026Lilongwe2US$1,100Register
16 to 17 Nov 2026Blantyre2US$1,100Register
17 to 18 Nov 2026Mozambique2US$1,100Register
18 to 19 Nov 2026Nairobi2US$1,100Register
19 to 20 Nov 2026Dar es Salaam2US$1,100Register
23 to 24 Nov 2026Kigali2US$1,100Register
24 to 25 Nov 2026Kampala2US$1,100Register
25 to 26 Nov 2026Accra2US$1,100Register
26 to 27 Nov 2026Lagos2US$1,100Register
30 Nov to 1 Dec 2026Cairo2US$1,100Register
1 to 2 Dec 2026Mauritius2US$1,100Register
2 to 3 Dec 2026Dubai2US$1,100Register
3 to 4 Dec 2026Online2US$900Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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