Purchasing and Supply Chain
Strategic Procurement and Supplier Management
Move your buying function beyond order processing into a source of measurable commercial advantage.
- Next session
- 5 to 9 Oct 2026
- Venue
- Nairobi
- 5 day programme
- FromR18,000
Contract Performance, SLAs and Vendor Governance
Signing the contract is where the work begins, yet many African organisations file the agreement and never actively manage delivery against it. This course builds the discipline of contract performance management, from setting meaningful service levels to running governance meetings that hold suppliers to account. Delegates learn to catch underperformance early and to structure remedies that fix problems rather than just penalise.
Ready to book? Secure your place on this programme.
Register for this courseWhat you will be able to do
- Set service levels and key performance indicators that reflect real business needs.
- Establish a contract governance structure with clear roles and meeting cadence.
- Track performance against SLAs and manage service credits and remedies.
- Run effective supplier review meetings and escalation processes.
- Manage variations, change requests and scope creep during the term.
- Capture performance evidence to inform renewal and future sourcing.
Course outline
- 01From Award to Active Contract Management
- 02Designing Meaningful Service Levels and KPIs
- 03Contract Governance Structures and Meetings
- 04Managing Service Credits, Remedies and Escalation
- 05Handling Variations and Scope Changes
- 06Performance Records and Renewal Readiness
Who should attend
This course is designed for contract managers, procurement officers and operational managers responsible for overseeing supplier delivery after contract award.
Dates, venues and fees
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Lilongwe | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Blantyre | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 26 to 28 Oct 2026 | Online | 3 | US$900 | Register | |
| 18 to 20 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 23 to 25 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 24 to 26 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 25 to 27 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 30 Nov to 2 Dec 2026 | Windhoek | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Gaborone | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Maseru | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Mbabane | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Lusaka | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Harare | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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