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Community Development Workers and Frontline Service Coordination

This course develops community development workers and frontline officials who form the daily link between the municipality and residents. Participants learn to gather community needs, coordinate referrals across departments and spheres of government, and resolve service complaints before they escalate. The programme reflects the African reality that frontline workers are often the face of local government in underserved communities and carry high expectations with limited authority.

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Register for this course

What you will be able to do

  • Explain the role of community development workers in local government.
  • Gather and document community needs and service delivery issues.
  • Coordinate referrals and cases across municipal departments and other spheres.
  • Resolve service complaints and manage community expectations constructively.
  • Support public participation, ward committees and community structures.
  • Report frontline intelligence that informs planning and service improvement.

Course outline

  1. 01The Frontline Role in Local Government
  2. 02Gathering and Documenting Community Needs
  3. 03Cross Department and Cross Sphere Referrals
  4. 04Complaint Resolution and Expectation Management
  5. 05Supporting Public Participation Structures
  6. 06Communication in Communities
  7. 07Frontline Reporting and Service Improvement

Who should attend

Community development workers, ward based officials, customer care staff and community liaison officers working at the frontline of municipal service delivery.

Dates, venues and fees

DatesVenueDaysFeeCalendarRegister
28 to 29 Sep 2026Lilongwe2US$1,100Closed
29 to 30 Sep 2026Blantyre2US$1,100Register
30 Sep to 1 Oct 2026Mozambique2US$1,100Register
1 to 2 Oct 2026Nairobi2US$1,100Register
5 to 6 Oct 2026Dar es Salaam2US$1,100Register
6 to 7 Oct 2026Kigali2US$1,100Register
7 to 8 Oct 2026Kampala2US$1,100Register
8 to 9 Oct 2026Accra2US$1,100Register
12 to 13 Oct 2026Lagos2US$1,100Register
13 to 14 Oct 2026Cairo2US$1,100Register
14 to 15 Oct 2026Mauritius2US$1,100Register
15 to 16 Oct 2026Dubai2US$1,100Register
19 to 20 Oct 2026Online2US$900Register
30 Nov to 1 Dec 2026Johannesburg2R10,000Register
1 to 2 Dec 2026Cape Town2R10,000Register
2 to 3 Dec 2026Durban2R10,000Register
3 to 4 Dec 2026Pretoria2R10,000Register
7 to 8 Dec 2026Windhoek2US$1,100Register
8 to 9 Dec 2026Gaborone2US$1,100Register
9 to 10 Dec 2026Maseru2US$1,100Register
10 to 11 Dec 2026Mbabane2US$1,100Register
14 to 15 Dec 2026Lusaka2US$1,100Register
17 to 18 Dec 2026Harare2US$1,100Register

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.

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Next session
5 to 9 Oct 2026
Venue
Lagos
5 day programme
FromR18,000
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