Card Scheme Operations and Payment Card Management

Course outline

1. 01Introduction to card payment systems and the evolution of payment cards
2. 02The card scheme ecosystem and the roles of issuers, acquirers, processors and merchants
3. 03Debit, credit and prepaid cards, issuing and acquiring models
4. 04Payment channels and the card transaction lifecycle
5. 05Authorization, authentication, transaction routing and processing
6. 06Practical: mapping a card transaction from initiation to authorization
7. 07Card transaction processing, clearing and settlement
8. 08Interchange and card related fees, reconciliation
9. 09ATM and POS operations, e-commerce and card not present transactions
10. 10Recurring payments, tokenization, failed and reversed transactions
11. 11Practical: card transaction reconciliation and settlement exercise
12. 12Card payment fraud, fraud prevention, detection and transaction monitoring
13. 13Customer authentication, payment security and data protection
14. 14Chargeback management, operational risk and card scheme compliance
15. 15Case study: card fraud and dispute management
16. 16Emerging payment technologies and future trends
17. 17Practical: developing card payment risk controls

Who should attend

Card scheme operations personnel, card issuing and merchant acquiring teams, payment operations professionals, ATM and POS operations personnel, payment processors, risk and fraud professionals, compliance and audit personnel, payment technology professionals, and managers responsible for card payment operations.

Dates, venues and fees

Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.