Customers expect fast, personal and consistent service across every channel. Intelligent tools help service teams meet those expectations while managing volume and cost. This course shows how to blend automation with the human touch that builds loyalty.
Ready to book? Secure your place on this programme.
Register for this courseCustomer service managers, contact centre leaders and experience professionals seeking to raise service standards with intelligent tools.
| Dates | Venue | Days | Fee | Calendar | Register |
|---|---|---|---|---|---|
| 28 to 30 Sep 2026 | Blantyre | 3 | US$1,500 | Closed | |
| 29 Sep to 1 Oct 2026 | Mozambique | 3 | US$1,500 | Register | |
| 30 Sep to 2 Oct 2026 | Nairobi | 3 | US$1,500 | Register | |
| 5 to 7 Oct 2026 | Dar es Salaam | 3 | US$1,500 | Register | |
| 6 to 8 Oct 2026 | Kigali | 3 | US$1,500 | Register | |
| 7 to 9 Oct 2026 | Kampala | 3 | US$1,500 | Register | |
| 12 to 14 Oct 2026 | Accra | 3 | US$1,500 | Register | |
| 13 to 15 Oct 2026 | Lagos | 3 | US$1,500 | Register | |
| 14 to 16 Oct 2026 | Cairo | 3 | US$1,500 | Register | |
| 19 to 21 Oct 2026 | Mauritius | 3 | US$1,500 | Register | |
| 20 to 22 Oct 2026 | Dubai | 3 | US$1,500 | Register | |
| 21 to 23 Oct 2026 | Online | 3 | US$900 | Register | |
| 17 to 19 Nov 2026 | Johannesburg | 3 | R13,000 | Register | |
| 18 to 20 Nov 2026 | Cape Town | 3 | R13,000 | Register | |
| 23 to 25 Nov 2026 | Durban | 3 | R13,000 | Register | |
| 24 to 26 Nov 2026 | Pretoria | 3 | R13,000 | Register | |
| 25 to 27 Nov 2026 | Windhoek | 3 | US$1,500 | Register | |
| 30 Nov to 2 Dec 2026 | Gaborone | 3 | US$1,500 | Register | |
| 1 to 3 Dec 2026 | Maseru | 3 | US$1,500 | Register | |
| 2 to 4 Dec 2026 | Mbabane | 3 | US$1,500 | Register | |
| 7 to 9 Dec 2026 | Lusaka | 3 | US$1,500 | Register | |
| 8 to 10 Dec 2026 | Harare | 3 | US$1,500 | Register | |
| 9 to 11 Dec 2026 | Lilongwe | 3 | US$1,500 | Register |
Fees are per delegate. South African venues are priced in rand; other locations and online in US dollars. Fees exclude 15% VAT where applicable. Group bookings of three or more delegates from the same organisation qualify for a reduced rate; contact us for a quotation.
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